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A: If you are unable to make a successful payment, please follow these steps. 1. Check that your card has sufficient funds. 2. Check your Internet connection and refresh it.If that still doesn’t work, please contact us letstalk@c3strom.com with relvant photos.
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Which payment methods does C3STROM accept?
A: C3STROM accepts all major US credit /debit cards and Paypal.
We also offer to Buy Now, Pay Later with Affirm!
Do you accept Paypal?
A: Yes, we accept PayPal as a form of payment.
And we accept all major credit cards–VISA, MasterCard, AMEX, or Discover.
We also offer financing through Buy Now, Pay Later with Affirm!
What are the warranty terms and conditions?
A: We provide 1-year warranty. Please note: the warranty only covers defects in manufacturing, not damage from crashes. Check out the C3STROM e-bike for more warranty terms here.
Can I change the shipping address?
A: In most cases, yes. But if the order has already been dispatched, the address cannot be changed, please check details here.
How will the ASTRO PRO be delivered to me and what assembly is required?
A: The C3STROM ASTRO PRO will be delivered 90% already assembled, securely packaged in a box which includes the tools and instructions for assembly, so it only requires a final few steps to be completely assembled. There are instructions provided in the package to complete the assembly, as well as an online video to help you with installing the bike. If you don’t have much experience with ebikes and are unsure about the process even after reading the instructions and watching the video, then we recommend you to ask your local bike shop for help.
Do C3STROM offer any accessories?
A: Yes, we offer several optional accessories on our website, such as a rear rack, a folding lock, and a phone mount. We will also be launching other new extra equipment in the future.
Will the app work with any smartphone operating system?
A: Our free C3STROM APP for Android and iOS can be connected to your ASTRO or ASTRO PRO via Bluetooth.
If I have other questions, who should I contact?
A: Please contact us at: letstalk@c3strom.com. Our customer service team will be happy to assist you and reply as soon as possible.
How is my privacy protected?
A: We respect your privacy. Our policy on data protection complies with local data privacy laws. No personal data will be collected without knowledge and consent.
