Shipping & Returns Information

Shipping & Returns Information

C3STROM believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our shipping and return policy applies to all components, accessories, and e-bikes sold by C3STROM.

Purchase Process

  • For all purchases, your credit/debit card or another payment mechanism will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
  • Be sure to confirm your order is correct before completing the purchase.
  • C3STROM does not accept shipments sent cash on delivery (COD).

Order Processing Times

  • Orders for in-stock items will be processed within 3-10 business days.
  • Once your order has been processed, you will receive a confirmation email with shipment tracking information. This is just a rough estimate of your delivery date, for more real-time updates contact FedEx.

Shipping Methods

  • Our bikes are shipped within the contiguous 48 United States for FREE  For shipping destinations in Canada, customers are required to pay an extra shipping fee.
  • Due to shipping limitations on lithium-ion batteries, we aren’t able to offer expedited shipping services.
  • If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $80 per e-bike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $80.

Order/Shipping Changes

  • If you would like to change the color, and model of your e-bike, you must do so prior to your order being shipped. Any change requested after the order has shipped is not acceptable, C3STROM is unable to make any delivery changes and/or special arrangements.
  • Please contact FedEx or use the FedEx Delivery Manager tool to arrange any special requests or delivery instructions.
  • Items smaller than bikes may ship by DHL/USPS, and you will also be able to track your package.

Order Cancellation/Returns

  • We offer 1days of receipt free return for all New and Unused items, for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges are the responsibility of the recipient unless we made a shipping error. We will issue a refund using the same payment method you used originally.
  • If you wish to make a return outside of the 15-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.
  • Refunds will be made to the method of payment used for the order.
  • No Bike Shop Returns.  Please note that each of our partner bike shops sets its own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops. Please contact the place of purchase to discuss their return policy.

Open Box/Refurbished Bicycle Return Policy

  • Any items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%)of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.
  • For the purpose of warranty and returns, you are responsible for providing a return shipping box at your expense if you have discarded the original box in which the product was shipped.
  • Please retain your bike box even if it has been damaged in shipping.

Non-returnable items include, but are not limited to:

  • Damaged items
  • Battery
  • Accessories
  • Special orders
  • Gift cards
  • Gifted orders
  • If a return is received without explicit authorization, the shipment is likely to be lost. C3STROM accepts no responsibility for items returned to us without explicit authorization.

Ride and Share with @c3strom

  • A gentle breeze warms as a rider views the scenery. Signs of nature's renewal abound in late February as the weather turns mild. @C3strom aims to share these fleeting moments and let more people experience them. Wherever the path leads, the Astro Deluxe will carry this feeling into next year. Start your adventure - preorder your Astro Deluxe now: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ 🚲🌤 #C3strom #EBike
  • C3strom believes true pleasure lies not in the destination, but the journey itself. Wherever the path may lead, the Astro Deluxe will create lasting memories. Start your adventure - order your Astro Deluxe now: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ 🚲🌿 #C3strom #EBike
  • Under the sun, a rider enjoys nature's beauty on their #AstroDeluxe. Leaves dance in the breeze as scenic views unfold. @C3strom aims to share fleeting delights through high-quality e-bikes. Wherever the journey leads, the Astro Deluxe will create lasting memories. Start your adventure, pre-order your Astro Deluxe: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ 🚲🌤 #C3strom #EBike
  • Tires are the tools for discovery. Equipped with high-performance, long-lasting tires, the C3strom Astro Deluxe lets you traverse every adventure worry-free. Enjoy superior grip and smooth riding comfort at all times. 

Click the link and embark on new journeys with the Astro Deluxe. C3strom provides not just transportation, but memories to last a lifetime. 

#C3strom #AstroDeluxe #Ebike #Tires #Exploration

Link: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
  • A rider makes his way through the silent forest, the Astro Deluxe carrying him peacefully amid the winter scenery. The cold wind cannot stop his passion for cycling - with the Astro Deluxe by C3strom, each journey awaits. Pre-order yours and let your next adventure begin!

#C3strom #AstroDeluxe #Ebike #Weekend #Winter

Link: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
  • A gentle breeze blows through the golden forest as an Astro Deluxe rests among the fallen leaves. Finding your own rhythm, C3strom's Astro Deluxe invites you to slow down and appreciate nature's beauty. No matter the destination, the Astro Deluxe will become a memory from your journey. Start your adventure by pre-ordering an Astro Deluxe - your next ride awaits.

#C3strom #AstroDeluxe #Ebike 

Link: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
A gentle breeze warms as a rider views the scenery. Signs of nature's renewal abound in late February as the weather turns mild. @C3strom aims to share these fleeting moments and let more people experience them. Wherever the path leads, the Astro Deluxe will carry this feeling into next year. Start your adventure - preorder your Astro Deluxe now: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ 🚲🌤 #C3strom #EBike
A gentle breeze warms as a rider views the scenery. Signs of nature's renewal abound in late February as the weather turns mild. @C3strom aims to share these fleeting moments and let more people experience them. Wherever the path leads, the Astro Deluxe will carry this feeling into next year. Start your adventure - preorder your Astro Deluxe now: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ 🚲🌤 #C3strom #EBike
12 hours ago
View on Instagram |
1/6
C3strom believes true pleasure lies not in the destination, but the journey itself. Wherever the path may lead, the Astro Deluxe will create lasting memories. Start your adventure - order your Astro Deluxe now: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ 🚲🌿 #C3strom #EBike
C3strom believes true pleasure lies not in the destination, but the journey itself. Wherever the path may lead, the Astro Deluxe will create lasting memories. Start your adventure - order your Astro Deluxe now: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ 🚲🌿 #C3strom #EBike
4 days ago
View on Instagram |
2/6
Under the sun, a rider enjoys nature's beauty on their #AstroDeluxe. Leaves dance in the breeze as scenic views unfold. @C3strom aims to share fleeting delights through high-quality e-bikes. Wherever the journey leads, the Astro Deluxe will create lasting memories. Start your adventure, pre-order your Astro Deluxe: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ 🚲🌤 #C3strom #EBike
Under the sun, a rider enjoys nature's beauty on their #AstroDeluxe. Leaves dance in the breeze as scenic views unfold. @C3strom aims to share fleeting delights through high-quality e-bikes. Wherever the journey leads, the Astro Deluxe will create lasting memories. Start your adventure, pre-order your Astro Deluxe: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ 🚲🌤 #C3strom #EBike
7 days ago
View on Instagram |
3/6
Tires are the tools for discovery. Equipped with high-performance, long-lasting tires, the C3strom Astro Deluxe lets you traverse every adventure worry-free. Enjoy superior grip and smooth riding comfort at all times. 

Click the link and embark on new journeys with the Astro Deluxe. C3strom provides not just transportation, but memories to last a lifetime. 

#C3strom #AstroDeluxe #Ebike #Tires #Exploration

Link: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
Tires are the tools for discovery. Equipped with high-performance, long-lasting tires, the C3strom Astro Deluxe lets you traverse every adventure worry-free. Enjoy superior grip and smooth riding comfort at all times. Click the link and embark on new journeys with the Astro Deluxe. C3strom provides not just transportation, but memories to last a lifetime. #C3strom #AstroDeluxe #Ebike #Tires #Exploration Link: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
1 week ago
View on Instagram |
4/6
A rider makes his way through the silent forest, the Astro Deluxe carrying him peacefully amid the winter scenery. The cold wind cannot stop his passion for cycling - with the Astro Deluxe by C3strom, each journey awaits. Pre-order yours and let your next adventure begin!

#C3strom #AstroDeluxe #Ebike #Weekend #Winter

Link: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
A rider makes his way through the silent forest, the Astro Deluxe carrying him peacefully amid the winter scenery. The cold wind cannot stop his passion for cycling - with the Astro Deluxe by C3strom, each journey awaits. Pre-order yours and let your next adventure begin! #C3strom #AstroDeluxe #Ebike #Weekend #Winter Link: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
2 weeks ago
View on Instagram |
5/6
A gentle breeze blows through the golden forest as an Astro Deluxe rests among the fallen leaves. Finding your own rhythm, C3strom's Astro Deluxe invites you to slow down and appreciate nature's beauty. No matter the destination, the Astro Deluxe will become a memory from your journey. Start your adventure by pre-ordering an Astro Deluxe - your next ride awaits.

#C3strom #AstroDeluxe #Ebike 

Link: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
A gentle breeze blows through the golden forest as an Astro Deluxe rests among the fallen leaves. Finding your own rhythm, C3strom's Astro Deluxe invites you to slow down and appreciate nature's beauty. No matter the destination, the Astro Deluxe will become a memory from your journey. Start your adventure by pre-ordering an Astro Deluxe - your next ride awaits. #C3strom #AstroDeluxe #Ebike Link: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
2 weeks ago
View on Instagram |
6/6

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