A: The C3STROM ASTRO PRO will be delivered 90% already assembled, securely packaged in a box which includes the tools and instructions for assembly, so it only requires a final few steps to be completely assembled. There are instructions provided in the package to complete the assembly, as well as an online video to help you with installing the bike. If you don’t have much experience with ebikes and are unsure about the process even after reading the instructions and watching the video, then we recommend you to ask your local bike shop for help.
A: In most cases, yes. But if the order has already been dispatched, the address cannot be changed, please check details here.
A: We’re always working to ship your order as quickly as possible. Once your order is processed, you’ll receive an order confirmation email with an order ID. When your order ships, you’ll receive a shipping confirmation email with your tracking details.
A: We currently only ship free of charge to the 48 contiguous United States (for clarity, we do not ship to Alaska, Hawaii, Puerto Rico, or other U.S. territories.) Canadian users can pay an additional $300 as a shipping fee at www.c3strom.com.
A: Yes. We currently only ship free of charge to the 48 contiguous United States. (For clarity, we do not ship at all to Alaska, Hawaii, Puerto Rico, or other U.S. territories.) Canadian customers can pay an additional $300 for the shipping fee at www.c3strom.com.
A: Once your order has been processed, you will receive a confirmation email with shipment tracking information. C3STROM is not responsible for lost, held, or damaged packages by the courier. If a recipient has any special requests like changing the shipping address or the delivery instructions, please contact the courier to arrange that. If the courier delivers the package to the destination, but the recipient is not at home and this results in the loss of the package, the recipient shall be responsible for the consequences.
A: Yes, but it depends on the status of the order. Orders can be changed free of charge before shipment, but if the goods have already been shipped, a 10% handling fee will be charged.