Shipping & Returns Information

C3STROM believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our shipping and return policy applies to all components, accessories, and e-bikes sold by C3STROM.

Purchase Process

  • For all purchases, your credit/debit card or another payment mechanism will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
  • Be sure to confirm your order is correct before completing the purchase.
  • C3STROM does not accept shipments sent cash on delivery (COD).

Order Processing Times

  • Orders for in-stock items will be processed within 3-10 business days.
  • Once your order has been processed, you will receive a confirmation email with shipment tracking information. This is just a rough estimate of your delivery date, for more real-time updates contact FedEx.

Shipping Methods

  • Our bikes are shipped within the contiguous 48 United States for FREE  For shipping destinations in Canada, customers are required to pay an extra shipping fee.
  • Due to shipping limitations on lithium-ion batteries, we aren’t able to offer expedited shipping services.
  • If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $80 per e-bike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $80.

Order/Shipping Changes

  • If you would like to change the color, and model of your e-bike, you must do so prior to your order being shipped. Any change requested after the order has shipped is not acceptable, C3STROM is unable to make any delivery changes and/or special arrangements.
  • Please contact FedEx or use the FedEx Delivery Manager tool to arrange any special requests or delivery instructions.
  • Items smaller than bikes may ship by DHL/USPS, and you will also be able to track your package.

Order Cancellation/Returns

  • We offer 15 days of receipt free return for all New and Unused items, for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges are the responsibility of the recipient unless we made a shipping error. We will issue a refund using the same payment method you used originally.
  • If you wish to make a return outside of the 15-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.
  • Refunds will be made to the method of payment used for the order.
  • No Bike Shop Returns.  Please note that each of our partner bike shops sets its own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops. Please contact the place of purchase to discuss their return policy.

Open Box/Refurbished Bicycle Return Policy

  • Any items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%)of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.
  • For the purpose of warranty and returns, you are responsible for providing a return shipping box at your expense if you have discarded the original box in which the product was shipped.
  • Please retain your bike box even if it has been damaged in shipping.

Non-returnable items include, but are not limited to:

  • Damaged items
  • Battery
  • Accessories
  • Special orders
  • Gift cards
  • Gifted orders
  • If a return is received without explicit authorization, the shipment is likely to be lost. C3STROM accepts no responsibility for items returned to us without explicit authorization.

Ride and Share with @c3strom

  • Nothing beats cruising underneath blooming cherry blossoms in spring 🍒🌸. The C3strom Astro Deluxe is the perfect e-bike to fully take in all the natural beauty around you on a lovely spring day ☀.
Glide down the path as pink petals dance in your wake 💐. Twist the throttle and feel the powerful 750W motor whisk you away down undiscovered trails 🛤. Enjoy the comfort of the plush saddle mile after mile - it’s made to keep you feeling fresh 😎.
With speeds of up to 28mph and a range of 78 miles on a single charge from the 1040Wh battery, you can explore further than ever before ➕. Discover more about the Astro Deluxe and our full lineup of premium electric bicycles at the link in our bio 👆.
Don’t wait to start your next adventure. Book your test ride today and experience the joy of spring rides for yourself!
#c3strom #ebike #astrodeluxe #springtime 🌸
  • 🚀 Experience the Ultimate Power 🚀
Get ready for an electrifying ride with C3strom EBike‘s Astro Deluxe. With its powerful 1800W peak motor and 90Nm of torque, this e-bike is designed to take you to new heights. Upgrade your cycling experience with effortless power and an adrenaline-pumping ride. ⚡

#C3strom #AstroDeluxe #ElectricBike #PowerfulRide #AdventureAwaits
  • Nothing beats cruising under blooming cherry blossoms 🥰.The Astro Deluxe is the perfect ride to fully embrace nature‘s beauty on a lovely spring day🚲.

Its bright headlight✨cuts through fallen petals🌸as you glide into dusk. A twist of the grip🚴‍♂and powerful motor whisks you down undiscovered paths.

Sink into the soft saddle💆‍♀- its cushion promises comfort mile after mile. Track your adventures via the display📱and share this scenic view with us @c3strom👀.

Discover more premium e-bikes👉https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/. The open road awaits - see you out there!🌲

#C3strom #EBike #AstroDeluxe #SpringTime🌸
  • Powered by a 750W high-torque motor and long-lasting 1040Wh battery, the Astro Deluxe easily transports you around urban areas while also having the power to tackle any terrain ⛰.
Accompanied by natural beauty, you’ll experience the sheer joy of the season on an Astro Deluxe 😊. Want to feel the deep allure of spring with us?
Welcome to our website to learn more about the Astro Deluxe:
https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
Let‘s enjoy the subtle pleasures of the season together 💕
#C3strom #EBike #AstroDeluxe #SpringRide 🌸
  • Feeling the breeze on the afternoon. This rider is taking in the simple joy of cruising around town on her Astro Deluxe.

With its torque-filled motor and long-lasting charge, the Astro Deluxe is the perfect partner for any adventure near or far.

Wherever the day may roam, yours is a journey of discovery. Begin exploring at https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/

#C3strom #EBike #AstroDeluxe
  • 🛣A moment of leisure. This rider is enjoying the swift pace of her Astro Deluxe through the city streets.

With its powerful motor 💪 and extended range of up to 78 miles, the Astro Deluxe is the perfect companion for urban and suburban adventures🚴. Wherever the day may take you, it will unlock endless possibilities🚲

Discover the new world of discovery that the Astro Deluxe can help you explore.👀

https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/

#C3strom #EBike #AstroDeluxe
Nothing beats cruising underneath blooming cherry blossoms in spring 🍒🌸. The C3strom Astro Deluxe is the perfect e-bike to fully take in all the natural beauty around you on a lovely spring day ☀.
Glide down the path as pink petals dance in your wake 💐. Twist the throttle and feel the powerful 750W motor whisk you away down undiscovered trails 🛤. Enjoy the comfort of the plush saddle mile after mile - it’s made to keep you feeling fresh 😎.
With speeds of up to 28mph and a range of 78 miles on a single charge from the 1040Wh battery, you can explore further than ever before ➕. Discover more about the Astro Deluxe and our full lineup of premium electric bicycles at the link in our bio 👆.
Don’t wait to start your next adventure. Book your test ride today and experience the joy of spring rides for yourself!
#c3strom #ebike #astrodeluxe #springtime 🌸
Nothing beats cruising underneath blooming cherry blossoms in spring 🍒🌸. The C3strom Astro Deluxe is the perfect e-bike to fully take in all the natural beauty around you on a lovely spring day ☀. Glide down the path as pink petals dance in your wake 💐. Twist the throttle and feel the powerful 750W motor whisk you away down undiscovered trails 🛤. Enjoy the comfort of the plush saddle mile after mile - it’s made to keep you feeling fresh 😎. With speeds of up to 28mph and a range of 78 miles on a single charge from the 1040Wh battery, you can explore further than ever before ➕. Discover more about the Astro Deluxe and our full lineup of premium electric bicycles at the link in our bio 👆. Don’t wait to start your next adventure. Book your test ride today and experience the joy of spring rides for yourself! #c3strom #ebike #astrodeluxe #springtime 🌸
1 day ago
View on Instagram |
1/6
🚀 Experience the Ultimate Power 🚀
Get ready for an electrifying ride with C3strom EBike‘s Astro Deluxe. With its powerful 1800W peak motor and 90Nm of torque, this e-bike is designed to take you to new heights. Upgrade your cycling experience with effortless power and an adrenaline-pumping ride. ⚡

#C3strom #AstroDeluxe #ElectricBike #PowerfulRide #AdventureAwaits
🚀 Experience the Ultimate Power 🚀
Get ready for an electrifying ride with C3strom EBike‘s Astro Deluxe. With its powerful 1800W peak motor and 90Nm of torque, this e-bike is designed to take you to new heights. Upgrade your cycling experience with effortless power and an adrenaline-pumping ride. ⚡

#C3strom #AstroDeluxe #ElectricBike #PowerfulRide #AdventureAwaits
🚀 Experience the Ultimate Power 🚀 Get ready for an electrifying ride with C3strom EBike‘s Astro Deluxe. With its powerful 1800W peak motor and 90Nm of torque, this e-bike is designed to take you to new heights. Upgrade your cycling experience with effortless power and an adrenaline-pumping ride. ⚡ #C3strom #AstroDeluxe #ElectricBike #PowerfulRide #AdventureAwaits
3 days ago
View on Instagram |
2/6
Nothing beats cruising under blooming cherry blossoms 🥰.The Astro Deluxe is the perfect ride to fully embrace nature‘s beauty on a lovely spring day🚲.

Its bright headlight✨cuts through fallen petals🌸as you glide into dusk. A twist of the grip🚴‍♂and powerful motor whisks you down undiscovered paths.

Sink into the soft saddle💆‍♀- its cushion promises comfort mile after mile. Track your adventures via the display📱and share this scenic view with us @c3strom👀.

Discover more premium e-bikes👉https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/. The open road awaits - see you out there!🌲

#C3strom #EBike #AstroDeluxe #SpringTime🌸
Nothing beats cruising under blooming cherry blossoms 🥰.The Astro Deluxe is the perfect ride to fully embrace nature‘s beauty on a lovely spring day🚲.

Its bright headlight✨cuts through fallen petals🌸as you glide into dusk. A twist of the grip🚴‍♂and powerful motor whisks you down undiscovered paths.

Sink into the soft saddle💆‍♀- its cushion promises comfort mile after mile. Track your adventures via the display📱and share this scenic view with us @c3strom👀.

Discover more premium e-bikes👉https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/. The open road awaits - see you out there!🌲

#C3strom #EBike #AstroDeluxe #SpringTime🌸
Nothing beats cruising under blooming cherry blossoms 🥰.The Astro Deluxe is the perfect ride to fully embrace nature‘s beauty on a lovely spring day🚲.

Its bright headlight✨cuts through fallen petals🌸as you glide into dusk. A twist of the grip🚴‍♂and powerful motor whisks you down undiscovered paths.

Sink into the soft saddle💆‍♀- its cushion promises comfort mile after mile. Track your adventures via the display📱and share this scenic view with us @c3strom👀.

Discover more premium e-bikes👉https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/. The open road awaits - see you out there!🌲

#C3strom #EBike #AstroDeluxe #SpringTime🌸
Nothing beats cruising under blooming cherry blossoms 🥰.The Astro Deluxe is the perfect ride to fully embrace nature‘s beauty on a lovely spring day🚲.

Its bright headlight✨cuts through fallen petals🌸as you glide into dusk. A twist of the grip🚴‍♂and powerful motor whisks you down undiscovered paths.

Sink into the soft saddle💆‍♀- its cushion promises comfort mile after mile. Track your adventures via the display📱and share this scenic view with us @c3strom👀.

Discover more premium e-bikes👉https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/. The open road awaits - see you out there!🌲

#C3strom #EBike #AstroDeluxe #SpringTime🌸
Nothing beats cruising under blooming cherry blossoms 🥰.The Astro Deluxe is the perfect ride to fully embrace nature‘s beauty on a lovely spring day🚲. Its bright headlight✨cuts through fallen petals🌸as you glide into dusk. A twist of the grip🚴‍♂and powerful motor whisks you down undiscovered paths. Sink into the soft saddle💆‍♀- its cushion promises comfort mile after mile. Track your adventures via the display📱and share this scenic view with us @c3strom👀. Discover more premium e-bikes👉https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/. The open road awaits - see you out there!🌲 #C3strom #EBike #AstroDeluxe #SpringTime🌸
5 days ago
View on Instagram |
3/6
Powered by a 750W high-torque motor and long-lasting 1040Wh battery, the Astro Deluxe easily transports you around urban areas while also having the power to tackle any terrain ⛰.
Accompanied by natural beauty, you’ll experience the sheer joy of the season on an Astro Deluxe 😊. Want to feel the deep allure of spring with us?
Welcome to our website to learn more about the Astro Deluxe:
https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/
Let‘s enjoy the subtle pleasures of the season together 💕
#C3strom #EBike #AstroDeluxe #SpringRide 🌸
Powered by a 750W high-torque motor and long-lasting 1040Wh battery, the Astro Deluxe easily transports you around urban areas while also having the power to tackle any terrain ⛰. Accompanied by natural beauty, you’ll experience the sheer joy of the season on an Astro Deluxe 😊. Want to feel the deep allure of spring with us? Welcome to our website to learn more about the Astro Deluxe: https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ Let‘s enjoy the subtle pleasures of the season together 💕 #C3strom #EBike #AstroDeluxe #SpringRide 🌸
1 week ago
View on Instagram |
4/6
Feeling the breeze on the afternoon. This rider is taking in the simple joy of cruising around town on her Astro Deluxe.

With its torque-filled motor and long-lasting charge, the Astro Deluxe is the perfect partner for any adventure near or far.

Wherever the day may roam, yours is a journey of discovery. Begin exploring at https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/

#C3strom #EBike #AstroDeluxe
Feeling the breeze on the afternoon. This rider is taking in the simple joy of cruising around town on her Astro Deluxe.

With its torque-filled motor and long-lasting charge, the Astro Deluxe is the perfect partner for any adventure near or far.

Wherever the day may roam, yours is a journey of discovery. Begin exploring at https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/

#C3strom #EBike #AstroDeluxe
Feeling the breeze on the afternoon. This rider is taking in the simple joy of cruising around town on her Astro Deluxe. With its torque-filled motor and long-lasting charge, the Astro Deluxe is the perfect partner for any adventure near or far. Wherever the day may roam, yours is a journey of discovery. Begin exploring at https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ #C3strom #EBike #AstroDeluxe
1 week ago
View on Instagram |
5/6
🛣A moment of leisure. This rider is enjoying the swift pace of her Astro Deluxe through the city streets.

With its powerful motor 💪 and extended range of up to 78 miles, the Astro Deluxe is the perfect companion for urban and suburban adventures🚴. Wherever the day may take you, it will unlock endless possibilities🚲

Discover the new world of discovery that the Astro Deluxe can help you explore.👀

https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/

#C3strom #EBike #AstroDeluxe
🛣A moment of leisure. This rider is enjoying the swift pace of her Astro Deluxe through the city streets. With its powerful motor 💪 and extended range of up to 78 miles, the Astro Deluxe is the perfect companion for urban and suburban adventures🚴. Wherever the day may take you, it will unlock endless possibilities🚲 Discover the new world of discovery that the Astro Deluxe can help you explore.👀 https://www.c3strom.com/product/c3strom-astro-deluxe-class-3-electric-bike/ #C3strom #EBike #AstroDeluxe
3 weeks ago
View on Instagram |
6/6

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