The specific warranty covering your C3STROM bike is governed by the law of the state or country in which it was purchased. It applies only to bicycles purchased from C3STROM or authorized retailers.

If you believe your C3STROM bike has an issue covered by warranty, your first point of contact should be the place where you purchased your e-bike. The place of purchase will facilitate the claim with C3STROM on your behalf.

If you purchased directly from C3STROM, submit a warranty claim using this form. A member of our support team will reach out to you once your claim has been reviewed.

WARRANTY TERMS

  • The ‘Limited Warranty’ is expressly limited to the replacement of a defective lithium-ion battery (the “battery”),forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each labelled a “Covered Component”).
  • C3STROM-made frames from aluminum are covered by C3STROM warranty for life.
  • Only the originalowner of an e-bike purchased from C3STROM or authorized retailer is covered by this ‘Limited Warranty’. The ‘Warranty Period’ begins upon receipt of the e-bike. The ‘Warranty Period’ will expire one year after this date or upon sale or transfer of the e-bike to another person. Under no circumstances shall the Limited Warranty apply to any subsequent owner.
  • Any material and/or workmanship issues are also covered by the warranty.

This Limited Warranty Does Not Cover

  • Replaceable parts that degrade from normal wear and tear (including without limitation: tires, tubes, brake pads, cables
    and housing, grips, chain and spokes).
  • Any damage or defects to ‘Covered Components’ resulting from failure to follow instructions in the e-bike owner’s
    manual, accidents, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of
    additional parts and/or accessories not originally intended/compatible with the e-bike as sold, operator error, water
    damage, extreme riding, stunt riding and improper follow-up maintenance.
  • Normal wear and tear of any ‘Covered Component’.
  • C3STROMwill not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use
    of unauthorized parts.
  • The Battery is not covered under the warranty if there is damage resulting from power surges, use of an improper
    charger, improper maintenance, misuse, normal wear and tear, and water damage.

Shipping Damage

Shipping damage claims are extremely time sensitive. It is your responsibility to immediately inspect the e-bike for damage
upon receipt. Damage to a ‘Covered Component’ during shipping is not covered by this Limited Warranty. However, C3STROM will replace such damaged ‘Covered Components’ if you:

  • Notify C3STROMof a Covered Component damaged in the shipping process within thirty (30) days of receipt of the e-bike
  • Provide C3STROMwith a dated picture of the damaged ‘Covered Component’
  • Return all original packaging and paperwork included with the e-bike
  • Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

 

Ride and Share with @c3strom

  • Morning vibes with our sleek and eco-friendly eBikes! 🌞🚲
So why not join the eBike revolution and become a part of the movement? Share your #eBikeLife moments with us and inspire others to embrace sustainable urban mobility. Together, let's pedal towards a brighter and cleaner future. 🚀💚 #c3storm #bikeride #futuremobility #ebikestyle #ebikelife #ebiketour #ebike
  • 🚴‍♂️🌳 Where are you planning to ride your C3Storm today? Will it be through lush forests 🌲🌿 or muddy trails? 🌧️ Are you looking forward to enjoying the clear blue skies ☀️ or embracing the pouring rain? ☔#ebikes #c3storm #bikerlife #ebikestyle
  • 🚴‍♀️ Share your ASTRO DELUXE e-bike adventures! Tag @c3storm, use #ASTRODELUXE. Join our vibrant community, showcase your rides, and inspire others. Ride on, ignite the thrill! 🚴‍♀️🌟🌄📸🚲#ebike #c3storm #astrodeluxe #ebiketour #ebikestyle
  • 🎉 ASTRO DELUXE Pre-Order Update! 🚀

Exciting news for c3storm's ASTRO DELUXE pre-order customers!
Your e-bikes are shipping this week! 🚚✨
Thanks for your patience. Stay tuned for updates and tracking info.
Get ready for an amazing ride with ASTRO DELUXE!
 #c3storm #ebike #ebikes #ebiketour #ebikelife #ebikestyle #astrodeluxe
  • 🔥Exciting News: "Moonlight" Astro Deluxe Photoshoot Complete! 
Guess what? We heard that many of you have been eagerly anticipating our "Moonlight" color scheme. 💡Check out the very first freshly captured image of the ASTRO DELUXE in all its glory!
We couldn't wait to share it with you as soon as the photoshoot was wrapped up last weekend. A big thank you for your patience and trust!
#Moonlight  #AstroDeluxe  #ebike #c3strom  #bikerlife
  • Unleash Your Inner Adventurer with C3STROM Electric Bikes. Ride the Coastline, Feel the Thrill!#ebike
Morning vibes with our sleek and eco-friendly eBikes! 🌞🚲
So why not join the eBike revolution and become a part of the movement? Share your #eBikeLife moments with us and inspire others to embrace sustainable urban mobility. Together, let's pedal towards a brighter and cleaner future. 🚀💚 #c3storm #bikeride #futuremobility #ebikestyle #ebikelife #ebiketour #ebike
Morning vibes with our sleek and eco-friendly eBikes! 🌞🚲 So why not join the eBike revolution and become a part of the movement? Share your #eBikeLife moments with us and inspire others to embrace sustainable urban mobility. Together, let's pedal towards a brighter and cleaner future. 🚀💚 #c3storm #bikeride #futuremobility #ebikestyle #ebikelife #ebiketour #ebike
8 hours ago
View on Instagram |
1/6
🚴‍♂️🌳 Where are you planning to ride your C3Storm today? Will it be through lush forests 🌲🌿 or muddy trails? 🌧️ Are you looking forward to enjoying the clear blue skies ☀️ or embracing the pouring rain? ☔#ebikes #c3storm #bikerlife #ebikestyle
🚴‍♂️🌳 Where are you planning to ride your C3Storm today? Will it be through lush forests 🌲🌿 or muddy trails? 🌧️ Are you looking forward to enjoying the clear blue skies ☀️ or embracing the pouring rain? ☔#ebikes #c3storm #bikerlife #ebikestyle
3 days ago
View on Instagram |
2/6
🚴‍♀️ Share your ASTRO DELUXE e-bike adventures! Tag @c3storm, use #ASTRODELUXE. Join our vibrant community, showcase your rides, and inspire others. Ride on, ignite the thrill! 🚴‍♀️🌟🌄📸🚲#ebike #c3storm #astrodeluxe #ebiketour #ebikestyle
🚴‍♀️ Share your ASTRO DELUXE e-bike adventures! Tag @c3storm, use #ASTRODELUXE. Join our vibrant community, showcase your rides, and inspire others. Ride on, ignite the thrill! 🚴‍♀️🌟🌄📸🚲#ebike #c3storm #astrodeluxe #ebiketour #ebikestyle
🚴‍♀️ Share your ASTRO DELUXE e-bike adventures! Tag @c3storm, use #ASTRODELUXE. Join our vibrant community, showcase your rides, and inspire others. Ride on, ignite the thrill! 🚴‍♀️🌟🌄📸🚲#ebike #c3storm #astrodeluxe #ebiketour #ebikestyle
5 days ago
View on Instagram |
3/6
🎉 ASTRO DELUXE Pre-Order Update! 🚀

Exciting news for c3storm's ASTRO DELUXE pre-order customers!
Your e-bikes are shipping this week! 🚚✨
Thanks for your patience. Stay tuned for updates and tracking info.
Get ready for an amazing ride with ASTRO DELUXE!
 #c3storm #ebike #ebikes #ebiketour #ebikelife #ebikestyle #astrodeluxe
🎉 ASTRO DELUXE Pre-Order Update! 🚀

Exciting news for c3storm's ASTRO DELUXE pre-order customers!
Your e-bikes are shipping this week! 🚚✨
Thanks for your patience. Stay tuned for updates and tracking info.
Get ready for an amazing ride with ASTRO DELUXE!
 #c3storm #ebike #ebikes #ebiketour #ebikelife #ebikestyle #astrodeluxe
🎉 ASTRO DELUXE Pre-Order Update! 🚀 Exciting news for c3storm's ASTRO DELUXE pre-order customers! Your e-bikes are shipping this week! 🚚✨ Thanks for your patience. Stay tuned for updates and tracking info. Get ready for an amazing ride with ASTRO DELUXE! #c3storm #ebike #ebikes #ebiketour #ebikelife #ebikestyle #astrodeluxe
1 week ago
View on Instagram |
4/6
🔥Exciting News: "Moonlight" Astro Deluxe Photoshoot Complete! 
Guess what? We heard that many of you have been eagerly anticipating our "Moonlight" color scheme. 💡Check out the very first freshly captured image of the ASTRO DELUXE in all its glory!
We couldn't wait to share it with you as soon as the photoshoot was wrapped up last weekend. A big thank you for your patience and trust!
#Moonlight  #AstroDeluxe  #ebike #c3strom  #bikerlife
🔥Exciting News: "Moonlight" Astro Deluxe Photoshoot Complete! 
Guess what? We heard that many of you have been eagerly anticipating our "Moonlight" color scheme. 💡Check out the very first freshly captured image of the ASTRO DELUXE in all its glory!
We couldn't wait to share it with you as soon as the photoshoot was wrapped up last weekend. A big thank you for your patience and trust!
#Moonlight  #AstroDeluxe  #ebike #c3strom  #bikerlife
🔥Exciting News: "Moonlight" Astro Deluxe Photoshoot Complete! 
Guess what? We heard that many of you have been eagerly anticipating our "Moonlight" color scheme. 💡Check out the very first freshly captured image of the ASTRO DELUXE in all its glory!
We couldn't wait to share it with you as soon as the photoshoot was wrapped up last weekend. A big thank you for your patience and trust!
#Moonlight  #AstroDeluxe  #ebike #c3strom  #bikerlife
🔥Exciting News: "Moonlight" Astro Deluxe Photoshoot Complete! Guess what? We heard that many of you have been eagerly anticipating our "Moonlight" color scheme. 💡Check out the very first freshly captured image of the ASTRO DELUXE in all its glory! We couldn't wait to share it with you as soon as the photoshoot was wrapped up last weekend. A big thank you for your patience and trust! #Moonlight #AstroDeluxe #ebike #c3strom #bikerlife
2 weeks ago
View on Instagram |
5/6
Unleash Your Inner Adventurer with C3STROM Electric Bikes. Ride the Coastline, Feel the Thrill!#ebike
3 weeks ago
View on Instagram |
6/6

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