The specific warranty covering your C3STROM bike is governed by the law of the state or country in which it was purchased. It applies only to bicycles purchased from C3STROM or authorized retailers.

If you believe your C3STROM bike has an issue covered by warranty, your first point of contact should be the place where you purchased your e-bike. The place of purchase will facilitate the claim with C3STROM on your behalf.

If you purchased directly from C3STROM, submit a warranty claim using this form. A member of our support team will reach out to you once your claim has been reviewed.

WARRANTY TERMS

  • The ‘Limited Warranty’ is expressly limited to the replacement of a defective lithium-ion battery (the “battery”),forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each labelled a “Covered Component”).
  • C3STROM-made frames from aluminum are covered by C3STROM warranty for life.
  • Only the originalowner of an e-bike purchased from C3STROM or authorized retailer is covered by this ‘Limited Warranty’. The ‘Warranty Period’ begins upon receipt of the e-bike. The ‘Warranty Period’ will expire one year after this date or upon sale or transfer of the e-bike to another person. Under no circumstances shall the Limited Warranty apply to any subsequent owner.
  • Any material and/or workmanship issues are also covered by the warranty.

This Limited Warranty Does Not Cover

  • Replaceable parts that degrade from normal wear and tear (including without limitation: tires, tubes, brake pads, cables
    and housing, grips, chain and spokes).
  • Any damage or defects to ‘Covered Components’ resulting from failure to follow instructions in the e-bike owner’s
    manual, accidents, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of
    additional parts and/or accessories not originally intended/compatible with the e-bike as sold, operator error, water
    damage, extreme riding, stunt riding and improper follow-up maintenance.
  • Normal wear and tear of any ‘Covered Component’.
  • C3STROMwill not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use
    of unauthorized parts.
  • The Battery is not covered under the warranty if there is damage resulting from power surges, use of an improper
    charger, improper maintenance, misuse, normal wear and tear, and water damage.

Shipping Damage

Shipping damage claims are extremely time sensitive. It is your responsibility to immediately inspect the e-bike for damage
upon receipt. Damage to a ‘Covered Component’ during shipping is not covered by this Limited Warranty. However, C3STROM will replace such damaged ‘Covered Components’ if you:

  • Notify C3STROMof a Covered Component damaged in the shipping process within thirty (30) days of receipt of the e-bike
  • Provide C3STROMwith a dated picture of the damaged ‘Covered Component’
  • Return all original packaging and paperwork included with the e-bike
  • Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

 

Ride and Share with @c3strom

  • 🌲 Embrace the Adventure 🚲✨

Are you ready to take your biking experience to the next level? Introducing the C3strom Astro Pro, the ultimate electric bike designed for thrill-seekers like you! 🌟

Ready to embark on the journey of a lifetime? 🌠✨ Visit our website at c3strom.com/product/c3strom-astro-pro/ to learn more about the Astro Pro and start your own thrilling adventure today. Don‘t miss out on this incredible opportunity to experience the world in a whole new way! 🌍🌟

Tap up to explore the Astro Pro and ignite your passion for exploration! 🔥🚲

#C3strom #AstroPro #ElectricBike #AdventureAwaits #ThrillSeeker #ExploreNature #RideTheChange
  • 🚲 Ride through the wilderness with the power of Astro Pro! 🌳⚡ Feel the thrill of the open road as you explore the beauty of nature on this Class 3 Electric Bike from C3strom. 🌿 Whether you’re a nature lover, adventure seeker, or just someone who enjoys the freedom of riding, the Astro Pro is your perfect companion. 🌟

With its moped-style design and 750W Bafang Motor, you‘ll experience extreme acceleration and 80Nm torque that will take your breath away. 🚀 The 1040Wh Samsung battery provides an impressive range of up to 78 miles, allowing you to ride all day and night without worry. 🌙⚡

But don’t just take our word for it, join our community of satisfied riders who have experienced the joy and freedom of the Astro Pro. Check out our website (link in bio) to learn more about this amazing electric bike and get ready to embark on your next adventure! 🌍🚴‍♀

Tap up if you‘re ready to ride with Astro Pro! Leave a comment if you have any questions or want to share your own e-bike adventures! 🚀

#C3strom #AstroPro #ElectricBike #EbikeAdventure #NatureRide #ExploreTheWilderness #PowerAndStyle #AdventureSeeker #RideWithFreedom
  • 🌳 Picture this: You, cruising through the scenic beauty of a forest park, with the wind in your hair and the sound of nature guiding your journey. 🍃🌿

Introducing C3strom Astro Pro, the ultimate electric bike designed to elevate your outdoor adventures to new heights. 🚀 With its powerful 750W Bafang motor and 1040Wh Samsung battery, this Class 3 e-bike offers an unrivaled experience of freedom and exploration. 🌟

🌟 Key Features:
✨ 80Nm Torque for Extreme Acceleration
✨ Up to 78 Miles Range for All-Day Riding
✨ 4-5 Hours Fast Charging for Minimal Downtime
✨ Puncture-resistant Tires for Hassle-free Rides
✨ 4 Piston Hydraulic Brake for Enhanced Safety
✨ Futuristic Design with LED Lighting System

🔥 Whether you‘re an adrenaline junkie seeking thrilling off-road trails or a nature lover craving tranquil rides by the lakeside, the C3strom Astro Pro has got you covered. 🌄

✨ Tap up the link in our bio to learn more about the C3strom Astro Pro and embark on your next extraordinary adventure. 🌟

#C3strom #AstroPro #ElectricBike #OutdoorAdventures #ExploreNature #RideTheChange #ElevateYourRide #PowerfulPerformance #UnleashYourAdventure #DiscoverFreedom #RideWithC3strom
  • Celebrate Mother’s Day with C3strom! 
Give your mom the gift of adventure and freedom with our top-notch e-bikes.  Whether she wants to explore the great outdoors or cruise around the city, C3strom has the perfect ride for her. 
Show your love and appreciation this Mother‘s Day by surprising her with a C3strom e-bike.  Visit our website at www.c3strom.com to find the perfect bike for your amazing mom! 
#C3strom #MothersDay #EBIKE #GiftIdeas #Adventure #Freedom #LoveMom #SurpriseGift
  • Hit the trail 🚴‍♀🚴‍♂ The Astro Pro is calling you to adventure! ✨

Grab your Astro Pro and get exploring - with its powerful motor and long-lasting battery, you‘ve got unlimited range to discover new spots. 💪🚀 The trails are calling your name, so what are you waiting for?

Click the link in our bio to learn more about the Astro Pro e-bike built for fun rides wherever the day may take you. ☀🏞 See you out there!

#c3strom #astropro #ebike #adventureawaits 🚴‍♀🌲💨
  • Ready to conquer the great outdoors? 🌿🌲 Jump on the C3strom Astro Pro and let the adventure begin! 🚀💫

Tap up and check out the incredible features of the Astro Pro that will elevate your biking experience to new heights. ⚡💪

👉 Link in bio: [https://www.c3strom.com/product/c3strom-astro-pro/]

#C3strom #AstroPro #ElectricBike #OutdoorAdventure #UnleashYourAdventure #RideTheChange #EbikeAdventures #NatureRides #C3stromAstroPro
🌲 Embrace the Adventure 🚲✨

Are you ready to take your biking experience to the next level? Introducing the C3strom Astro Pro, the ultimate electric bike designed for thrill-seekers like you! 🌟

Ready to embark on the journey of a lifetime? 🌠✨ Visit our website at c3strom.com/product/c3strom-astro-pro/ to learn more about the Astro Pro and start your own thrilling adventure today. Don‘t miss out on this incredible opportunity to experience the world in a whole new way! 🌍🌟

Tap up to explore the Astro Pro and ignite your passion for exploration! 🔥🚲

#C3strom #AstroPro #ElectricBike #AdventureAwaits #ThrillSeeker #ExploreNature #RideTheChange
🌲 Embrace the Adventure 🚲✨ Are you ready to take your biking experience to the next level? Introducing the C3strom Astro Pro, the ultimate electric bike designed for thrill-seekers like you! 🌟 Ready to embark on the journey of a lifetime? 🌠✨ Visit our website at c3strom.com/product/c3strom-astro-pro/ to learn more about the Astro Pro and start your own thrilling adventure today. Don‘t miss out on this incredible opportunity to experience the world in a whole new way! 🌍🌟 Tap up to explore the Astro Pro and ignite your passion for exploration! 🔥🚲 #C3strom #AstroPro #ElectricBike #AdventureAwaits #ThrillSeeker #ExploreNature #RideTheChange
5 days ago
View on Instagram |
1/6
🚲 Ride through the wilderness with the power of Astro Pro! 🌳⚡ Feel the thrill of the open road as you explore the beauty of nature on this Class 3 Electric Bike from C3strom. 🌿 Whether you’re a nature lover, adventure seeker, or just someone who enjoys the freedom of riding, the Astro Pro is your perfect companion. 🌟

With its moped-style design and 750W Bafang Motor, you‘ll experience extreme acceleration and 80Nm torque that will take your breath away. 🚀 The 1040Wh Samsung battery provides an impressive range of up to 78 miles, allowing you to ride all day and night without worry. 🌙⚡

But don’t just take our word for it, join our community of satisfied riders who have experienced the joy and freedom of the Astro Pro. Check out our website (link in bio) to learn more about this amazing electric bike and get ready to embark on your next adventure! 🌍🚴‍♀

Tap up if you‘re ready to ride with Astro Pro! Leave a comment if you have any questions or want to share your own e-bike adventures! 🚀

#C3strom #AstroPro #ElectricBike #EbikeAdventure #NatureRide #ExploreTheWilderness #PowerAndStyle #AdventureSeeker #RideWithFreedom
🚲 Ride through the wilderness with the power of Astro Pro! 🌳⚡ Feel the thrill of the open road as you explore the beauty of nature on this Class 3 Electric Bike from C3strom. 🌿 Whether you’re a nature lover, adventure seeker, or just someone who enjoys the freedom of riding, the Astro Pro is your perfect companion. 🌟 With its moped-style design and 750W Bafang Motor, you‘ll experience extreme acceleration and 80Nm torque that will take your breath away. 🚀 The 1040Wh Samsung battery provides an impressive range of up to 78 miles, allowing you to ride all day and night without worry. 🌙⚡ But don’t just take our word for it, join our community of satisfied riders who have experienced the joy and freedom of the Astro Pro. Check out our website (link in bio) to learn more about this amazing electric bike and get ready to embark on your next adventure! 🌍🚴‍♀ Tap up if you‘re ready to ride with Astro Pro! Leave a comment if you have any questions or want to share your own e-bike adventures! 🚀 #C3strom #AstroPro #ElectricBike #EbikeAdventure #NatureRide #ExploreTheWilderness #PowerAndStyle #AdventureSeeker #RideWithFreedom
1 week ago
View on Instagram |
2/6
🌳 Picture this: You, cruising through the scenic beauty of a forest park, with the wind in your hair and the sound of nature guiding your journey. 🍃🌿

Introducing C3strom Astro Pro, the ultimate electric bike designed to elevate your outdoor adventures to new heights. 🚀 With its powerful 750W Bafang motor and 1040Wh Samsung battery, this Class 3 e-bike offers an unrivaled experience of freedom and exploration. 🌟

🌟 Key Features:
✨ 80Nm Torque for Extreme Acceleration
✨ Up to 78 Miles Range for All-Day Riding
✨ 4-5 Hours Fast Charging for Minimal Downtime
✨ Puncture-resistant Tires for Hassle-free Rides
✨ 4 Piston Hydraulic Brake for Enhanced Safety
✨ Futuristic Design with LED Lighting System

🔥 Whether you‘re an adrenaline junkie seeking thrilling off-road trails or a nature lover craving tranquil rides by the lakeside, the C3strom Astro Pro has got you covered. 🌄

✨ Tap up the link in our bio to learn more about the C3strom Astro Pro and embark on your next extraordinary adventure. 🌟

#C3strom #AstroPro #ElectricBike #OutdoorAdventures #ExploreNature #RideTheChange #ElevateYourRide #PowerfulPerformance #UnleashYourAdventure #DiscoverFreedom #RideWithC3strom
🌳 Picture this: You, cruising through the scenic beauty of a forest park, with the wind in your hair and the sound of nature guiding your journey. 🍃🌿 Introducing C3strom Astro Pro, the ultimate electric bike designed to elevate your outdoor adventures to new heights. 🚀 With its powerful 750W Bafang motor and 1040Wh Samsung battery, this Class 3 e-bike offers an unrivaled experience of freedom and exploration. 🌟 🌟 Key Features: ✨ 80Nm Torque for Extreme Acceleration ✨ Up to 78 Miles Range for All-Day Riding ✨ 4-5 Hours Fast Charging for Minimal Downtime ✨ Puncture-resistant Tires for Hassle-free Rides ✨ 4 Piston Hydraulic Brake for Enhanced Safety ✨ Futuristic Design with LED Lighting System 🔥 Whether you‘re an adrenaline junkie seeking thrilling off-road trails or a nature lover craving tranquil rides by the lakeside, the C3strom Astro Pro has got you covered. 🌄 ✨ Tap up the link in our bio to learn more about the C3strom Astro Pro and embark on your next extraordinary adventure. 🌟 #C3strom #AstroPro #ElectricBike #OutdoorAdventures #ExploreNature #RideTheChange #ElevateYourRide #PowerfulPerformance #UnleashYourAdventure #DiscoverFreedom #RideWithC3strom
2 weeks ago
View on Instagram |
3/6
Celebrate Mother’s Day with C3strom! 
Give your mom the gift of adventure and freedom with our top-notch e-bikes.  Whether she wants to explore the great outdoors or cruise around the city, C3strom has the perfect ride for her. 
Show your love and appreciation this Mother‘s Day by surprising her with a C3strom e-bike.  Visit our website at www.c3strom.com to find the perfect bike for your amazing mom! 
#C3strom #MothersDay #EBIKE #GiftIdeas #Adventure #Freedom #LoveMom #SurpriseGift
Celebrate Mother’s Day with C3strom! Give your mom the gift of adventure and freedom with our top-notch e-bikes. Whether she wants to explore the great outdoors or cruise around the city, C3strom has the perfect ride for her. Show your love and appreciation this Mother‘s Day by surprising her with a C3strom e-bike. Visit our website at www.c3strom.com to find the perfect bike for your amazing mom! #C3strom #MothersDay #EBIKE #GiftIdeas #Adventure #Freedom #LoveMom #SurpriseGift
2 weeks ago
View on Instagram |
4/6
Hit the trail 🚴‍♀🚴‍♂ The Astro Pro is calling you to adventure! ✨

Grab your Astro Pro and get exploring - with its powerful motor and long-lasting battery, you‘ve got unlimited range to discover new spots. 💪🚀 The trails are calling your name, so what are you waiting for?

Click the link in our bio to learn more about the Astro Pro e-bike built for fun rides wherever the day may take you. ☀🏞 See you out there!

#c3strom #astropro #ebike #adventureawaits 🚴‍♀🌲💨
Hit the trail 🚴‍♀🚴‍♂ The Astro Pro is calling you to adventure! ✨

Grab your Astro Pro and get exploring - with its powerful motor and long-lasting battery, you‘ve got unlimited range to discover new spots. 💪🚀 The trails are calling your name, so what are you waiting for?

Click the link in our bio to learn more about the Astro Pro e-bike built for fun rides wherever the day may take you. ☀🏞 See you out there!

#c3strom #astropro #ebike #adventureawaits 🚴‍♀🌲💨
Hit the trail 🚴‍♀🚴‍♂ The Astro Pro is calling you to adventure! ✨ Grab your Astro Pro and get exploring - with its powerful motor and long-lasting battery, you‘ve got unlimited range to discover new spots. 💪🚀 The trails are calling your name, so what are you waiting for? Click the link in our bio to learn more about the Astro Pro e-bike built for fun rides wherever the day may take you. ☀🏞 See you out there! #c3strom #astropro #ebike #adventureawaits 🚴‍♀🌲💨
2 weeks ago
View on Instagram |
5/6
Ready to conquer the great outdoors? 🌿🌲 Jump on the C3strom Astro Pro and let the adventure begin! 🚀💫

Tap up and check out the incredible features of the Astro Pro that will elevate your biking experience to new heights. ⚡💪

👉 Link in bio: [https://www.c3strom.com/product/c3strom-astro-pro/]

#C3strom #AstroPro #ElectricBike #OutdoorAdventure #UnleashYourAdventure #RideTheChange #EbikeAdventures #NatureRides #C3stromAstroPro
Ready to conquer the great outdoors? 🌿🌲 Jump on the C3strom Astro Pro and let the adventure begin! 🚀💫

Tap up and check out the incredible features of the Astro Pro that will elevate your biking experience to new heights. ⚡💪

👉 Link in bio: [https://www.c3strom.com/product/c3strom-astro-pro/]

#C3strom #AstroPro #ElectricBike #OutdoorAdventure #UnleashYourAdventure #RideTheChange #EbikeAdventures #NatureRides #C3stromAstroPro
Ready to conquer the great outdoors? 🌿🌲 Jump on the C3strom Astro Pro and let the adventure begin! 🚀💫 Tap up and check out the incredible features of the Astro Pro that will elevate your biking experience to new heights. ⚡💪 👉 Link in bio: [https://www.c3strom.com/product/c3strom-astro-pro/] #C3strom #AstroPro #ElectricBike #OutdoorAdventure #UnleashYourAdventure #RideTheChange #EbikeAdventures #NatureRides #C3stromAstroPro
2 weeks ago
View on Instagram |
6/6

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