The specific warranty covering your C3STROM bike is governed by the law of the state or country in which it was purchased. It applies only to bicycles purchased from C3STROM or authorized retailers.

If you believe your C3STROM bike has an issue covered by warranty, your first point of contact should be the place where you purchased your e-bike. The place of purchase will facilitate the claim with C3STROM on your behalf.

If you purchased directly from C3STROM, submit a warranty claim using this form. A member of our support team will reach out to you once your claim has been reviewed.

WARRANTY TERMS

  • The ‘Limited Warranty’ is expressly limited to the replacement of a defective lithium-ion battery (the “battery”),forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware (each labelled a “Covered Component”).
  • C3STROM-made frames from aluminum are covered by C3STROM warranty for life.
  • Only the originalowner of an e-bike purchased from C3STROM or authorized retailer is covered by this ‘Limited Warranty’. The ‘Warranty Period’ begins upon receipt of the e-bike. The ‘Warranty Period’ will expire one year after this date or upon sale or transfer of the e-bike to another person. Under no circumstances shall the Limited Warranty apply to any subsequent owner.
  • Any material and/or workmanship issues are also covered by the warranty.

This Limited Warranty Does Not Cover

  • Replaceable parts that degrade from normal wear and tear (including without limitation: tires, tubes, brake pads, cables
    and housing, grips, chain and spokes).
  • Any damage or defects to ‘Covered Components’ resulting from failure to follow instructions in the e-bike owner’s
    manual, accidents, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of
    additional parts and/or accessories not originally intended/compatible with the e-bike as sold, operator error, water
    damage, extreme riding, stunt riding and improper follow-up maintenance.
  • Normal wear and tear of any ‘Covered Component’.
  • C3STROMwill not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use
    of unauthorized parts.
  • The Battery is not covered under the warranty if there is damage resulting from power surges, use of an improper
    charger, improper maintenance, misuse, normal wear and tear, and water damage.

Shipping Damage

Shipping damage claims are extremely time sensitive. It is your responsibility to immediately inspect the e-bike for damage
upon receipt. Damage to a ‘Covered Component’ during shipping is not covered by this Limited Warranty. However, C3STROM will replace such damaged ‘Covered Components’ if you:

  • Notify C3STROMof a Covered Component damaged in the shipping process within thirty (30) days of receipt of the e-bike
  • Provide C3STROMwith a dated picture of the damaged ‘Covered Component’
  • Return all original packaging and paperwork included with the e-bike
  • Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

 

Ride and Share with @c3strom

  • Unleash the power of C3strom's Astro Deluxe e-bike, even on rainy days. Conquer the streets with style and reliability. Ride through the storm, and let the world witness your unstoppable spirit. #adventure #ebike #C3strom #ASTRODELUXE #ebikelife #ebiketour
  • Ride Off Into the Season with C3strom 🍁🦃

This Thanksgiving, ditch the emissions and enjoy celebrations or scenic rides on a C3strom electric bike. Our best-selling commuter e-bikes let you experience fall's sights and sounds in a sustainable way.

Visit your nearby C3strom retailer or shop online now. Wishing you and yours a very happy Thanksgiving! 🍁🦃🍽
  • Embrace the freedom of the open road with c3strom's premium e-bikes. 🚴‍♂️✨ Captured by Nigel Mcloughlin, a proud member of our FB community, this stunning image features an e-bike gracefully parked along a wide riverbank. Nigel's words say it all: 'First ride out since attaching the basket thanks C3strom for sorting out delivering to here in Western Australia 👍'. Discover the joy of electric biking with c3strom today! #C3strom #ebike #adventure
  • Sparkling shorelines and gravel trails await on the C3STROM ebike. George Martinez shares his ride in our C3STROM Ebike Community. He took his new ride along the Panama coast, logging 75km through Howard's former military base. The suspension conquered all in its path while OFFROAD mode provided thrills. This fun-loving e-bike proves its worth - the scenery and smile say it all. #c3strom #ebike #panama #ASTRODELUXE
  • Explore the sunlit shores with c3strom's ebikes. Feel the thrill of the open road as you cruise along the beach. 🌞🚲
📷 Image credit: Luis Perez from our FB community.
#c3strom #ebike #adventure #ebikelife #ebiketour
  • ☀️Peaceful ride by the pond. Our C3strom electric bikes are the perfect way to enjoy nature while traveling emission-free. 🌟Thanks to Nigel Mcloughlin for sharing this scenic spot on our FB group - we love seeing where our community goes for inspiration on two wheels. 💭 What beautiful places have you discovered on your C3strom? 🚲
Unleash the power of C3strom's Astro Deluxe e-bike, even on rainy days. Conquer the streets with style and reliability. Ride through the storm, and let the world witness your unstoppable spirit. #adventure #ebike #C3strom #ASTRODELUXE #ebikelife #ebiketour
Unleash the power of C3strom's Astro Deluxe e-bike, even on rainy days. Conquer the streets with style and reliability. Ride through the storm, and let the world witness your unstoppable spirit. #adventure #ebike #C3strom #ASTRODELUXE #ebikelife #ebiketour
2 days ago
View on Instagram |
1/6
Ride Off Into the Season with C3strom 🍁🦃

This Thanksgiving, ditch the emissions and enjoy celebrations or scenic rides on a C3strom electric bike. Our best-selling commuter e-bikes let you experience fall's sights and sounds in a sustainable way.

Visit your nearby C3strom retailer or shop online now. Wishing you and yours a very happy Thanksgiving! 🍁🦃🍽
Ride Off Into the Season with C3strom 🍁🦃 This Thanksgiving, ditch the emissions and enjoy celebrations or scenic rides on a C3strom electric bike. Our best-selling commuter e-bikes let you experience fall's sights and sounds in a sustainable way. Visit your nearby C3strom retailer or shop online now. Wishing you and yours a very happy Thanksgiving! 🍁🦃🍽
2 weeks ago
View on Instagram |
2/6
Embrace the freedom of the open road with c3strom's premium e-bikes. 🚴‍♂️✨ Captured by Nigel Mcloughlin, a proud member of our FB community, this stunning image features an e-bike gracefully parked along a wide riverbank. Nigel's words say it all: 'First ride out since attaching the basket thanks C3strom for sorting out delivering to here in Western Australia 👍'. Discover the joy of electric biking with c3strom today! #C3strom #ebike #adventure
Embrace the freedom of the open road with c3strom's premium e-bikes. 🚴‍♂️✨ Captured by Nigel Mcloughlin, a proud member of our FB community, this stunning image features an e-bike gracefully parked along a wide riverbank. Nigel's words say it all: 'First ride out since attaching the basket thanks C3strom for sorting out delivering to here in Western Australia 👍'. Discover the joy of electric biking with c3strom today! #C3strom #ebike #adventure
1 month ago
View on Instagram |
3/6
Sparkling shorelines and gravel trails await on the C3STROM ebike. George Martinez shares his ride in our C3STROM Ebike Community. He took his new ride along the Panama coast, logging 75km through Howard's former military base. The suspension conquered all in its path while OFFROAD mode provided thrills. This fun-loving e-bike proves its worth - the scenery and smile say it all. #c3strom #ebike #panama #ASTRODELUXE
Sparkling shorelines and gravel trails await on the C3STROM ebike. George Martinez shares his ride in our C3STROM Ebike Community. He took his new ride along the Panama coast, logging 75km through Howard's former military base. The suspension conquered all in its path while OFFROAD mode provided thrills. This fun-loving e-bike proves its worth - the scenery and smile say it all. #c3strom #ebike #panama #ASTRODELUXE
1 month ago
View on Instagram |
4/6
Explore the sunlit shores with c3strom's ebikes. Feel the thrill of the open road as you cruise along the beach. 🌞🚲
📷 Image credit: Luis Perez from our FB community.
#c3strom #ebike #adventure #ebikelife #ebiketour
Explore the sunlit shores with c3strom's ebikes. Feel the thrill of the open road as you cruise along the beach. 🌞🚲 📷 Image credit: Luis Perez from our FB community. #c3strom #ebike #adventure #ebikelife #ebiketour
1 month ago
View on Instagram |
5/6
☀️Peaceful ride by the pond. Our C3strom electric bikes are the perfect way to enjoy nature while traveling emission-free. 🌟Thanks to Nigel Mcloughlin for sharing this scenic spot on our FB group - we love seeing where our community goes for inspiration on two wheels. 💭 What beautiful places have you discovered on your C3strom? 🚲
☀️Peaceful ride by the pond. Our C3strom electric bikes are the perfect way to enjoy nature while traveling emission-free. 🌟Thanks to Nigel Mcloughlin for sharing this scenic spot on our FB group - we love seeing where our community goes for inspiration on two wheels. 💭 What beautiful places have you discovered on your C3strom? 🚲
2 months ago
View on Instagram |
6/6

Customer Endorsement

Every review are posted and shared from our backers

Free Shipping

Free shipping to Contiguous USA

1 Year Warranty

Reliable Service

Professional Advice

You can always come to us for enquiries